Privacy Policy

Who we are

Silk Road Health provides medical concierge and travel-coordination services for international patients visiting Beijing and Shanghai. This policy explains how we handle your information.

What we collect

We collect only the information needed to serve you: your name, contact details, the services you are interested in, and any details you choose to share about your needs, travel dates or medical history.

How we use it

We use your information solely to respond to your inquiry, prepare quotes and itineraries, coordinate appointments and travel, and support your visa where requested.

Sharing

We share information only with the partner hospitals, interpreters and service providers necessary to deliver your requested services, and only to the extent required. We never sell your data.

Security & retention

We store information securely, limit access, and retain it only as long as necessary for your service and legal requirements.

Your choices

You may ask us to access, correct or delete your information at any time by contacting us using the details on this site.

Medical Disclaimer

We are not a medical provider

Silk Road Health is a concierge and service integrator. We do not diagnose, treat, or provide medical advice. All medical services are provided by independent, licensed hospitals and practitioners.

Medical responsibility

The treating institution holds full responsibility for diagnosis, treatment and outcomes. The final treatment plan and cost are determined by the doctor after an in-person consultation.

No guarantees of outcome

We do not promise or guarantee any specific medical result. Information on this website is general and does not constitute medical advice.

Visa & travel

We assist with invitation letters and applications but cannot guarantee visa approval, which is decided by the relevant authorities. We support only lawful travel and stays.

Lawful operations

We arrange only lawful concierge, travel and coordination services in compliance with applicable laws in the People's Republic of China and with the requirements that apply to international patients. We do not provide medical treatment, and we do not assist with any unlawful stay, work or activity.